Politique de remboursement

To start a return, contact us at [email protected]. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Period & Conditions

  • Returns must be initiated within 30 days of receiving your order.
  • Items must be new, unused, undamaged, and in original packaging (no tape or labels on the product box).
  • All original accessories, manuals, and promotional items must be included.
  • Opened items may only be returned if unused and in resalable condition.

Processing Fee

  • A processing fee of 5% of the item price or $5 USD, whichever is greater, will be deducted from your refund.
  • This fee helps cover payment transaction fees, inspection, handling, and repackaging costs.

Return Shipping & Original Shipping Costs

  • Unless the item is defective or we shipped the wrong product, customers are responsible for return shipping costs.
  • Original shipping charges (including “free shipping” promotions) are non-refundable. If your order qualified for free shipping, the standard shipping rate will be deducted from your refund.
  • For items under $99 USD, we will try to provide the nearest available return address to help reduce customer‘s return shipping costs, however items priced at $99 USD or more must be returned to our warehouse in CHINA. Higher shipping, customs or related fees may apply. We will assist where possible, but cannot guarantee these costs.

Refused or “Return to Sender” Shipments

  • If a package is returned due to an incorrect address, refusal of delivery, or “return to sender” request, we will deduct from your refund:
    • The original outbound shipping cost
    • Any carrier return fees
    • $15 handling fee
  • To have the package re-shipped, you must pay new shipping charges.

Defective or Incorrect Items

  • Report defects or incorrect shipments within 14 days of delivery by emailing photos and a description of the issue to [email protected].
  • Returns requested after 14 days require the customer to cover all return shipping costs.
  • After inspection, we will repair, replace, or refund the item. If no defect is found, you are responsible for return shipping and any inspection fees.

Damage in Transit

  • If your package arrives damaged, do not discard any packaging materials.
  • Report transit damage within 48 hours by emailing photos of the package and item to [email protected].
  • Once confirmed, We will do our best to replace or refund items depending on discussion.

Non-Returnable Items The following cannot be returned or refunded:

  • Products not purchased directly from IGNI RACING
  • Items damaged by misuse, negligence, or unauthorized modification
  • Goods showing normal wear and tear or beyond their expected lifespan
  • Customized or personalized products
  • Digital products, software licenses, and gift cards

Order Modifications & Cancellations

  • To modify or cancel an order, email [email protected] before it ships. We’ll do our best to accommodate, but changes are not guaranteed.
  • Cancellations incur a 5% processing fee.
  • Once an order has shipped, it cannot be canceled; please return unused items per this policy.

Refund Processing

  • After we receive and approve your return, we will issue a refund (minus restocking, shipping, and any applicable fees) to your original payment method within 5–7 business days.
  • Processing times vary by bank; please allow a few billing cycles for the refund to appear.

If you have any questions, please email [email protected], We’re here to help!