Politique d’expédition

This policy explains how order processing, shipping times, free shipping, and tracking work for purchases made through our website.

Orders are typically processed within 3 business days after payment is confirmed.
Some exceptional products may require additional processing time. The actual processing time will be subject to the information shown on the product page.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, product launches, promotional periods, or unexpected high-volume periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

After your order has been processed and shipped, the estimated delivery time is usually 5-12 days.
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, weather conditions, local delivery delays, incorrect address information, or other unexpected circumstances.

We offer free shipping on qualifying orders over $99.
In rare cases, certain orders may not be eligible for free shipping due to exceptional circumstances, such as oversized items, remote delivery addresses, special handling requirements, or unexpectedly high shipping costs. If we are unable to provide free shipping for your order, we will contact you by email before shipping the order. In this situation, we may ask you to pay the additional shipping cost or work with you to find another suitable solution.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Tracking updates may take some time to appear after the package has been shipped. If your tracking information has not updated for several days, please contact us and we will help check the status of your shipment.

Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed or dispatched.
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If your package is delayed, lost, or returned to us, please contact our support team so we can assist you.
If a package is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping fees may be required to reship the order.

If you have any questions about your order or shipping, please contact us at: [email protected].